Who we are

The Roofing Company provides roofing and property maintenance services, including repairs, replacements, flat roofing, roofline work, guttering, leadwork and related external works.

If you contact us through this website, by email, by telephone or through another enquiry method, we may receive and process the information you provide to us in order to respond to your enquiry and provide our services.

What information we may collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details, including telephone number and email address.
• Your address or property details where work is required.
• Information about the services you are interested in.
• Details you include in quote requests, contact forms, emails or messages.
• Records of correspondence between you and our business.
• Website usage information collected through cookies or similar technologies where used.

How we use your information

We may use personal information for legitimate business purposes, including:

• Responding to enquiries and providing quotations.
• Arranging surveys, inspections, appointments or site visits.
• Carrying out contracted works and communicating about ongoing jobs.
• Keeping internal records relating to enquiries, quotations and completed work.
• Improving our services, customer communication and website performance.
• Meeting legal, accounting or regulatory obligations where applicable.

Sharing information

We do not sell your personal information. We may share information only where reasonably necessary, such as with trusted service providers, subcontractors, website hosting providers, professional advisers or regulators, and only where relevant to delivering services or meeting legal obligations.

Where third parties process information on our behalf, we would expect them to handle that information appropriately and only for the required purpose.

Storage and security

We aim to take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We keep information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, manage projects, maintain business records and comply with legal or tax requirements.

Cookies

This website may use cookies or similar technologies to help the website function properly, understand general visitor behaviour and improve performance. Cookies are small text files stored on your device by your browser.

You can usually control or disable cookies through your browser settings. Please note that disabling some cookies may affect how certain parts of the website function.

Your rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to request access to information we hold about you, ask for corrections, request deletion in certain cases or object to certain uses of your information.

If you wish to raise a privacy-related request, please contact us using the details below. We may need to verify your identity before responding to certain requests.

Contact us

If you have any questions about this Privacy Policy or how your information may be handled, please contact The Roofing Company using the contact details shown on our website.

You can also use our contact page to get in touch regarding any privacy-related queries.